Table of Contents: (click on a text link to go to that answer)
What
is Innsbrook After Hours ZERO TOLERENCE POLICY?
Where
can I purchase tickets for Innsbrook After Hours?
Are
tickets available at the door for
Innsbrook After Hours concerts?
Where
can I purchase season passes for
Innsbrook After Hours?
What
if I purchase tickets through
brokers/online services/auctions not
affiliated with Innsbrook After
Hours?
What
if it rains? Can I get a refund? Can
I use my ticket at another show if
it rains?
What
time do doors open for Innsbrook
After Hours shows?
When
can I pick up tickets at the Will
Call Window?
Where is the Will Call Window?
My
favorite band is playing at Innsbrook. When can I get in line at the door to ensure the best possible
seats?
Can
we party in the parking lot before
the concert?
Is
parking available on-site at
Innsbrook After Hours?
What
is the GOLD CIRCLE area?
What is the seating/standing policy within the GOLD CIRCLE area? Will people standing/dancing be asked to sit down?
What
is the lawn area at Innsbrook After Hours?
Can
I bring a lawn chair or blanket to sit on the lawn for Innsbrook After Hours?
Are
there restrictions on what can be brought in to Innsbrook After Hours?
If
doors open at 6pm,what time does the music start? What time does the
headliner hit the stage?
Do
I have to purchase a ticket for my children?
Are cameras allowed at Innsbrook After Hours?
What
is the address of the snagajob.com
Pavilion?
Where
can I stay if I attend an Innsbrook
After Hours concert?
What
forms of payment are accepted at
Innsbrook After Hours?
What is the smoking policy at Innsbrook After Hours?
New!
What is Innsbrook After
Hours' ZERO TOLERENCE POLICY ?
Innsbrook After Hours has a
ZERO TOLERANCE
policy toward WEAPONS,
ILLEGAL
DRUGS/ILLEGAL DRUG USE,
and
UNDERAGE
DRINKING.
WEAPONS POLICY: Those in possession of weapons/firearms,
whether legal or illegal (guns, knives, mace, etc.) will be denied admission
to the pavilion area and will be asked to take all weapons/firearms back to
their vehicle. Admission will only be granted to those free of weapons & firearms.
Those found in possession of weapons/firearms within the pavilion area will be
escorted from the pavilion without refund. No exceptions.
DRUG USE POLICY: Any patron found possessing illegal
drugs or using illegal drugs at
Innsbrook After Hours or anywhere on
the Innsbrook Corporate Office Park
campus (including all parking areas)
will be turned over to the proper
legal authority and prosecuted to
the fullest extent of the law.
No
exceptions! No
kidding!
UNDERAGE DRINKING POLICY: All minors found consuming alcoholic
beverages and/or adults found
providing alcoholic beverages to
minors at any time at Innsbrook
After Hours or on the Innsbrook
Corporate Office Park campus
(including all parking areas) will
be turned over to the proper legal
authority and prosecuted to the
fullest extent of the law.
No
exceptions! No
kidding! Plain and simple,
DON'T
DO IT anywhere
at Innsbrook After Hours or on the
Innsbrook Corporate Office Park
campus.
Where can I purchase
tickets for Innsbrook After Hours?
Tickets may be purchased through
authorized Innsbrook After Hours
ticket sites:
www.ticketstobuy.com
and Capital ale House
Restaurants or
by calling (804) 794 - 6700. There
is a convenience charge on each
ticket not purchased at the door. If
you order tickets online, your
tickets will either be held at the
WILL CALL window the night of the
show or MAILED to you for a small
additional fee.
NEW: A new option available to you is
"print-at-home" tickets, for a small
additional fee.
Are tickets available at
the door for Innsbrook After Hours concerts?
ABSOLUTELY! Contrary to what many
seem to believe, it is the VERY
rare occasion that an Innsbrook
After Hours concert actually sells
out, so there are plenty of tickets
available for purchase at the door.
You may avoid paying ticket service
charges by purchasing tickets at the
door.
Where can I purchase
season passes for Innsbrook After
Hours?
Season passes are only available
online through
www.ticketstobuy.com.
The passes available are:
General Admission Season Pass
15-20
Innsbrook After Hours shows, general
admission pass - $200.00 - $300.00.
Gold Season Pass
15-20 Innsbrook
After Hours shows,
GOLD
CIRCLE seating when
utilized - $500.00 - $600.00
What if I purchase
tickets through brokers/online
services/auctions not affiliated
with Innsbrook After Hours?
The purchaser assumes all risk when
purchasing tickets from any
unauthorized individual, company, or
on line auction service. Tickets
deemed to be counterfeit or obtained
by fraudulent means will be
confiscated and destroyed without
admission to the concert and without
refund. Please purchase your tickets
only through authorized Innsbrook
After Hours ticketing outlets:
www.ticketstobuy.com, Plan 9 and at the door
on show nights.
What if it rains? Can I
get a refund? Can I use my ticket at
another show if it rains?
All concerts will go on as scheduled
RAIN
or SHINE!
THERE ARE ABSOLUTELY NO REFUNDS OR
EXCHANGES ON TICKETS PURCHASED FOR
ANY INNSBROOK AFTER HOURS CONCERTS.
Tickets are only valid for the date
and the artist listed on the face of
the ticket. Tickets that do not
feature the correct date and artist
will be refused at the door.
What time do
gates open
for Innsbrook After Hours shows?
For
most
Innsbrook After
Hours concerts, doors are scheduled
to open as follows.
5:45 PM Gold Season Pass holders
and General Admission Season Pass
holders
6:00 PM -
ALL advance
ticket holders regardless of when or
where ticket was purchased.
When can I pick up
tickets at the Will Call Window?
The Will Call pickup window will
open approximately 30 minutes before
the opening of gates on the day of
show only.
Where is the Will Call
Window?
The Will Call window is located
beside the front gate and ticket
sales areas.
My favorite band is
playing at Innsbrook. When can I get
in line at the door to ensure the
best possible seats?
The line for any show may form at
any time during the
DAY OF SHOW
ONLY! There is no
overnight-parking nor
overnight-sleeping at the facility.
Can we party in the
parking lot before the concert?
Sorry, but absolutely no tailgating
is allowed on the Innsbrook
Corporate Office Park or the
Innsbrook Pavilion Grounds.
Violators will be removed from the
property without refund.
Is parking available
on-site at Innsbrook After Hours?
Preferred parking for cars is
available close to the venue for
$3.00. Motorcycle parking is
available on site for $1. Free
parking available just outside the
venue. Handicap parking is also
available, but limited.
What is the
GOLD
CIRCLE area?
GOLD
CIRCLE
is a seating
area with a range of 400-
600 premium seats at the front of
the stage for select Innsbrook After
Hours concerts. Due to this limited
design, everyone sitting within the
GOLD
CIRCLE (Age 2+)
requires a ticket. Seating is
NOT assigned. Seating
is general reserve and is 1st come,
1st serve. In some special cases,
when requested by the artist, this
section could be STANDING only, no
chairs allowed in the section.
What is the
seating/standing policy within the
GOLD
CIRCLE area? Will people
standing/dancing be asked to sit
down?
Essentially
the
GOLD
CIRCLE policy is
this; while we request that people
sitting within the
GOLD
CIRCLE area respect
the wishes of those seated around
them, we understand that standing,
clapping, and dancing are an
integral part of the concert
experience for many attending
concerts at the Innsbrook Pavilion.
We
DO NOT
guarantee that you will have an
unobstructed view of the stage due
to others appreciating the concert
in their own way and our security
staff will never demand that anyone
sit down during any performance. We
only guarantee that you will be
provided a seat within the
GOLD
CIRCLE area that is
close to the stage. No refunds will
be offered to those who feel their
concert experience was diminished by
those enjoying any concert by
standing or clapping.
What is the lawn area at
Innsbrook After Hours?
The lawn area at Innsbrook After
Hours is an all-lawn, uncovered,
general-admission area very close to
the stage (behind Gold Circle, when
used) where seating is based on a
first come, first served basis.
Can I bring a lawn chair
or blanket to sit on the lawn for
Innsbrook After Hours?
Yes. Blankets and lawn chairs will
still be allowed for all Innsbrook
After Hours concerts. Venue capacity
has been reduced for the pavilion to
allow for lawn chairs at all
Innsbrook After Hours concerts.
Are there restrictions
on what can be brought in to
Innsbrook After Hours?
Yes. Outside food and beverages,
coolers, baskets, knapsacks, and
pets may not be brought into the
pavilion. Food and beverages are
available on site through sponsoring
vendors.
Alcoholic beverages will be
confiscated at the gate.
On really hot days, above 90
degrees, we can allow 1 sealed
bottle of water into the venue.
The water bottle size
must be
20 ounces or less.
If doors open at
6pm,what time does the music start?
What time does the headliner hit the
stage?
For most Innsbrook After Hours
concerts, the schedule is
approximately* as follows:
Doors: 6:00 PM
Opening Act: 6:30 PM 7:30 PM
Headliner: 8:00 PM Conclusion
However, should a concert be
advertised as An Evening With
Gates: 6:00 PM
Headliner: 7:00 PM Conclusion
* Approximately, but never
guaranteed.
Do I have to purchase a
ticket for my children?
When sitting on the general
admission lawn and when accompanied
by a parent or guardian, children
under 10 are admitted for free
unless otherwise noted.
However, due to the limited design
of the
GOLD
CIRCLE seating,
everyone aged 2+ will require a
ticket to sit in the
GOLD
CIRCLE.
Are cameras allowed at
Innsbrook After Hours?
Essentially our camera policy is
this:
The artist and their representatives
have the EXCLUSIVE right to
determine if/how the image of the
artist is/is not reproduced. The
artist may at any time request that
any or all cameras be removed from
the premises. You may be required to
take your camera back to your car at
the artists request, no questions
asked.
In general, however, most acts do
not object to small, personal
cameras to take pictures for
personal use, but this is not a
guarantee that your camera will be
acceptable.
No refunds or exchanges will be
given to concert-goers who choose to
leave the concert if is determined
by the artist of their
representatives that cameras are not
allowed at the concert. This is a
concert, not a photo-shoot.
What is the address of
the snagajob.com Pavilion?
The address for the snagajob.com
Pavilion is 4901 Lake Brook Drive,
Glen Allen, VA 23060.
Where can I stay if I
attend an Innsbrook After Hours
concert?
All out-of-town Innsbrook After
Hours guests are encouraged to stay
at the Hilton Garden Inn. When
requesting a room, be sure to
indicate that you are in town for
the show (804)521-2900.
What forms of payment
are accepted at Innsbrook After
Hours?
Cash, VISA, and
MasterCard are accepted forms of
payment at Innsbrook After Hours.
What is the smoking policy at Innsbrook After Hours?
Starting with the 2011 season of Miller Lite Presents Innsbrook After Hours, to ensure a cleaner pavilion and enhance the comfort for patrons in attendance at our concerts,
smoking will only be permitted on the asphalt surfaces within the pavilion (i.e. around the bathrooms). Smoking will not be permitted on the grass or gravel areas within the pavilion (including Gold Circle).
Signs will be posted within the facility to remind all patrons of this new policy. We appreciate your helping us keep the Innsbrook Pavilion clean.
